For assistance or enquiries, please do not hesitate to contact us at:
5/F Marco Polo Hongkong Hotel, Harbour City, Kowloon, Hong Kong
The Spirit of Discovery
Wharf Hotels is Hong Kong’s heritage hotel management company, an Asian corporation recognising diverse cultures that celebrates The Spirit of Discovery. Formerly known as Marco Polo Hotels Management Limited, Wharf Hotels is a wholly owned subsidiary of The Wharf (Holdings) Limited, operating luxury and premium brands Niccolo and Marco Polo Hotels across Asia.
Honouring its Silk Road heritage, Wharf Hotels pays homage to the legendary spirit of travel, exploring and sharing experiences as the embodiment of Niccolo and Marco Polo Hotels, the essence of which can be found in each of its vibrant locations.
Currently managing fourteen hotels in China, Hong Kong and the Philippines with four new hotels currently under development, the portfolio of Wharf Hotels will strengthen to eighteen hotels by 2019.
Today, Wharf Hotels operates as a business entity for utilisation in contracting, development, talent and other corporate platforms.
The Wharf Group
Founded in 1886, The Wharf (Holdings) Limited is a listed subsidiary of Wheelock and Company Limited. Wharf’s primary strategic focus is prime real estate; with its core competencies being site acquisition, financing, development planning, design, construction and marketing. Mall development and retail management remain its strategic differentiation.
Landmarks Harbour City and Times Square are the Group’s core Investment Properties (“IP”), which form the backbone of Wharf’s business model. Investment Properties ("IP") in Hong Kong and China continues to grow over the years and continues to be a key growth driver for the Group. With a book value of HK$319.3 billion, it accounted for 64% of the Group's core profit in 2016. Wharf’s mission of Building for Tomorrow underlines the Group’s asset expansion programme. Its land bank is maintained at 11.1 million square metres, spanning fifteen cities. Wharf Hotels now operates fourteen hotels in the Asia-Pacific region, six of which are owned by The Wharf Group.
New Encounters. Timeless Pleasures.
Niccolo Hotels is a collection of contemporary urban chic hotels with the most desirable, highly prized addresses. At heart, as discoverers and rediscoverers of luxury experiences, styles and tastes, the hotels are symbols of understated sophistication whilst also valuing the timeless pleasures of impeccable hospitality from another era.
Explore. Discover. Experience.
Marco Polo Hotels embody the ethos to explore, discover and experience a destination creating unique guest experiences in established locations and drawing on the key philosophies of its namesake, Marco Polo: the explorer, global traveller, entrepreneur and connoisseur of culture - just as Marco Polo’s modern travellers are today.
An Australian, Dr Cronin has an extensive career and track record in hospitality throughout Asia and Australia. A PhD graduate and recipient of the 2016 APAC BMW Corporate Hotelier of the Year Award, Dr Cronin has held various senior marketing and operational positions in well-known international hotel groups including Hyatt International, Ritz Carlton and Dusit International.View Profile
Ms Chan is a seasoned finance executive with extensive experience in multinational environments, engaging in various acquisitions and business re-organisation projects, overseeing diverse corporate functions. Ms Chan worked in the garment industry for 20 years, with the last held position as CFO and SVP of Finance of one of the leading garment manufacturers in the world. Ms Chan is a CPA and member of Hong Kong Institute of Certified Public Accountants and The Institute of Chartered Secretaries.View Profile
Mr Caretti previously held the position of Senior Vice President, Operations - China of Kempinski Hotels, where he oversaw 19 properties and 7 projects. Mr. Caretti brings with him 22 years of experience working in Asia. He has also held senior managerial positions with Mandarin Oriental Hotel Group and Shangri-La Hotels and Resorts. Mr. Caretti is responsible for overseeing all aspects of the operations and business performance for all Niccolo and Marco Polo hotels.View Profile
Most recently in the capacity of Senior Vice President, Sales & Marketing of Dorsett Hospitality International, Mr Schaetz previously worked with Hyatt Hotels across Europe, Asia Pacific and Chicago. In prior roles, Mr Schaetz was Vice President of Revenue Management for Hyatt International’s portfolio as well as Vice President of Revenue Management and Distribution for the Minor Hotel Group Ltd in Thailand.View Profile
Ms Lim brings with her over 20 years of experience in talent management, HR process improvement, brand management and quality assurance. She has worked with several international hotel groups including Starwood Asia Pacific as Regional Director, Talent Development & Culture managing 50 properties across Asia Pacific to lead their talent development strategies and organisational learning function.View Profile
Wharf Hotels is committed to operating all of its properties with a social and environmentally responsible approach.
Engaged with the local communities, all of its hotels participate in charity organisations, volunteer programmes and proactive participation in activities organised by social enterprises, in order for Guests and Associates to contribute to advancing local communities. Responsibility extends beyond Guests and Associates to the societies in which the hotels operate, and the hotels strive to integrate the hotel’s operations in to the life of the local community in a way that enriches all parties. Where available, locally produced organic products are sourced.
Project WeCan is a business-in-community programme that Wharf Hotels collaborates with in Hong Kong, designed to offer care and opportunities for less-privileged students in Hong Kong. Project WeCan was established as an open platform for business sponsors to work closely with schools through financial commitment and/or volunteering support for the benefit of their students who lack support and resources. The Programme began in 2011 with eleven secondary schools. Currently, there are fifty-one schools matched with thirty-one corporate partners through Project WeCan.
As champions of sustainable tourism, Wharf Hotels supports EarthCheck’s initiative to scientifically benchmark, certify and advise on travel and tourism. Helping businesses and communities to deliver clean, safe and healthy destinations for travellers to visit, all Niccolo and Marco Polo Hotels monitor and aim to comply with EarthCheck’s stringent criteria in order to achieve energy efficiency, power savings, carbon footprint reduction, waste management and more.
Wharf Hotels take pride in providing Associates with a career in which they can excel. The company is committed to positions being appointed by internal promotions and transfers.
In an effort to support Associates’ internal cross exposure and skill enhancement, Associates have the opportunity to acquire new knowledge and skills in order to strengthen their career development.
With a goal of being the first choice for Guests, Associates, Shareholders and Business Partners, Wharf Hotels commits to attracting and retaining the best people. More information about Careers with Niccolo and Marco Polo Hotels
Ms. Katie Chan
Regional Sales Manager
5/F Marco Polo Hongkong Hotel, Harbour City, Tsimshatsui, Kowloon, Hong Kong
Tel: (852) 2118-7268
Fax: (852) 2118-7388
Mr. Shawn Wang
Regional Director of Sales
Marco Polo Parkside,
Beijing No. 78 Anli Road, Chaoyang District, Beijing, China, 100101
Tel: (86 10) 5963-6518
Fax: (86 10) 5963-6511
Ms. Kitty Liu
Regional Director of Sales
23/F, Wheelock Square, 1717 Nanjing Road West, Shanghai 200040, China
Tel: (86 21) 3253 - 5803
Ms. Juni Rahardja
Regional Director of Sales
501 Orchard Road, #11.01 Wheelock Place, Singapore 238880, Singapore
Tel: (65) 6731-1879
Fax: (65) 6836-2089
Ms. Fukiko Yoshino
Regional Director of Sales
3-15-2-102, Roppongi, Minato-ku, Tokyo 106-0032, Japan
Tel : (81 3) 6441-0539
Fax : (81 3) 6441-0639
Ms. Fiona de Ruiter
Regional Director of Sales
25 Medway Street London, SW1P 2BD United Kingdom
Tel : (44) 20 7222 0850
Regional Director of Sales
c/o 247 West 35th Street, 17th Floor North New York, NY 10001 United States of America
Tel : (1) 212 924 3461
The aim behind the establishment of Wharf Hotels has been to provide travellers from all over the world a stay with international, luxury and premium comforts topped with legendary Asian hospitality.
As Hong Kong’s heritage brand, Wharf Hotels is an Asian company celebrating diverse
cultures in the new centre that is the economic Power of Gravity.
This vision has led to the establishment of fourteen properties through Niccolo and Marco Polo Hotels in China, Hong Kong and the Philippines, with four more under development. Strong performances have resulted in Wharf Hotels being counted as one of the leading hospitality brands in the Asia Pacific region.
At Niccolo and Marco Polo Hotels, we strive to be a bold, sharp and smart hospitality management organisation that provides fully integrated total solutions. As a leading Asian hotel group creating value in every encounter, we focus on sustainable growth and diversification.
We are committed to providing a 360 degree integrated hotel management service that creates exceptional value. Our Associates embody the Niccolo and Marco Polo spirit to explore, discover and experience and journey beyond.
We aim to boost the business performance of each property we manage by transforming our General Managers to become Chief Business Managers, accountable to achieve the highest possible profits and yield for the owner’s investment. We treat Restaurants and Bars not only as part of the hotel’s facilities, but as free-standing restaurants and bars that compete with the best restaurants in the local market, to make our hotel a destination in its own region.
Each of the new properties that are under development will offer world-class standards and full-service which is now synonymous with Niccolo and Marco Polo Hotels, in addition to adding long term value to their sister properties as well as contributing to the network of referral business and brand value.
Our expansion is through a broad strategy comprising of developing new properties, acquisition through management contracts, joint ventures with prestigious local partners and re-developing or re-branding existing hotels.
Hotels under development:
With over 30 years of experience in the development and operation of first class hotels in the region, Wharf Hotels has an invaluable wealth of technical, marketing, and operational knowledge vital to the success of hotel operations in Asia.
Our edge comes from a unique blend of local strengths and international standards, and the ability to deliver the highest quality products and services to a loyal customer network.
To ensure your return on investment, Niccolo and Marco Polo Hotels are involved early in the design and build process. When joining the Wharf Hotels family, access to comprehensive services, sophisticated systems and proven management practices is provided. We offer in-depth technical consultancy services from the design concept stage to the grand opening, innovative entertainment and dining solutions, superior brand standards along with a detailed critical path in the lead up to the opening.
A dedicated team assigned to your hotel will guide and support, assisting to develop the initial concept and launch campaign, in addition to providing ongoing assistance and advice for day-to-day operations. This will ensure maximum efficiency within the physical development and enhance the capability of the property to yield a superior return on investment. In joining our portfolio we will operate your property with all the commitment and passion of an owner.
During the design development and pre-opening phases of a hotel, Wharf Hotels provides in-depth technical consultancy services to the hotel owner. Early involvement ensures maximum efficiency within the physical building and enhances the property's ability to maximise revenues and yield a superior return on investment.
Wharf Hotels oversees the efficiency of the architecture and interior design; the mechanical and electrical systems; equipment procurement; compliance with fire and safety regulations; and monitors the design of water treatment, electrical, waste disposal, and other utility systems.
Wharf Hotels will review consultant proposals and design specifications from a construction cost and hotel operations point of view, making recommendations to ensure a hotel product of the highest quality.
A successful launch is important to a hotel's long-term success. Wharf Hotels’ experts guide the pre-opening team in the recruitment and training of hotel Associates and provide operating manuals, policies and procedures, and financial accounting systems necessary to establish an outstanding hotel operation.
The key to excellence is a well-crafted and professionally executed training strategy. There is no substitute for technical skills, guest relations' acumen, and outstanding supervisory talents. In every property, Wharf Hotels develops highly trained professionals who add substantial value to the hotel investment. We offer a structured approach on Talent Management and Development, and provide a caring and engaging culture where all Associates are treated as a priority. We pride ourselves in teamwork and growth within the company.
Wharf Hotels’ marketing strategy segments the sources of business into Corporate, Leisure, and MICE (meetings, incentives, conferences, exhibitions). It also targets geographically: local, national, and international travellers. Room reservations are made directly with the hotel through the industry recognised Global Distribution System (GDS), Wharf Hotels’ Centralised Reservations System, and the internet. Marketing effectiveness is achieved by using specific tactics to target each segment of the hotel's market mix.
Niccolo and Marco Polo’s well-established branding throughout the region brings instant credibility to a newly opened hotel. A customer's previous experience with the brand, a consistent brand image built through advertising and public relations, and clear market positioning provides potential guests with the confidence to select Wharf Hotels’ over non-branded or less well known brands. Research shows that Niccolo and Marco Polo have significant recognition in both the long-haul and regional markets.
Should you wish to know more about potential development opportunities with Wharf Hotels, we welcome your enquiry to:
Lucinda Chan - Vice President, Finance and Development
Wharf Hotels Management Limited
5/F, Marco Polo Hongkong Hotel, Harbour City, Kowloon, Hong Kong
Global Hotel Alliance
Niccolo and Marco Polo Hotels are members of Global Hotel Alliance, (GHA), the world’s largest alliance of independent hotel brands, bringing together 35 brands with 550 hotels in 76 countries. GHA’s award-winning loyalty programme, DISCOVERY, provides nearly 10 million members exclusive opportunities to immerse themselves in local culture wherever they travel. More information is available at gha.com.
Niccolo Hotels are a member of Ultratravel Collection, bringing together hotels of distinction for the discerning traveller. Its membership is reserved for the very best hotels and resorts in the world - genuinely luxurious and iconic properties that deliver the finest service and personalised guest experiences. Member hotels share an integrated global platform for guest recognition and loyalty rewards, the Niccolo and Marco Polo DISCOVERY programme from partner Global Hotel Alliance, as well as beneficial relationship with the multi-media brand Ultratravel, the other founding partner of Ultratravel Collection. More information is available at ultratravelcollection.com.