Career Opportunities

Responsibility

• Be familiar with the extension numbers of the Hotel departments and managers in order to provide timely transfer of telephone calls accordingly.
• Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times.
• Ensure that telephone charging system is checked regularly for successful transfer of telephone charges for all telephone calls made, reporting any abnormality to Service Centre Manager.
• Master and execute the hotel standard greetings with warmth and friendliness for all internal and external telephone connections.
• Completed other duties as assigned.

Qualifications

• Minimum 3 years' college education.
• Good command of communication and coordination.
• Good oral English proficiency and telephone etiquette, pleasant and clear 'telephone voice' and good comprehension skills, able to work under pressure and leadership qualities.
• Flexibility and commitment to continuous learning.
• Be honesty and strong service sense.