Career Opportunities

Responsibility

• Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction
• Check VIP（Discovery , Long Staying Guest） rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.
• Management of Long Staying Guest, including greeting, order weekly fruit, accuracy of the billing etc. 
• Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.
• Ensures briefings and shift hand-over are carried out in a professional and regular manner.
• Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.
• Fully responsible for all emergency cases in the absence of the General Manager, Resident Manager and Division Heads. Must be thoroughly knowledgeable with the hotel emergency procedures. Ensures maximum safety of the guests, patrons and employees during emergencies, the protection of the hotel’s interest must be the major concern of him.
• Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.
• Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.
• Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift. 
• Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.
• The services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests
• Ensures all GRA is always properly well groomed by maintain standards conduct, dressed hygiene and posture.
• Monitor wastage and energy consumption throughout the Hotel.
• Demonstrate awareness of and adherence to both the Food Safety Requirement Guidelines and prescribed Policies & Procedures; and also to ensure Front Office colleagues abide by such values.
• Demonstrate awareness of and promote health, safety and environmental culture to all associates.
• Perform any special duties or projects as assigned from time to time by the Management.

Qualifications

• University or specialist hospitality or communications school. Could be open to a typical profiles              • Knowledge of the hotel environment