Career Opportunities

Responsibility

• Maintain the services extend to guests on the assigned guest floors are up to standard; ensure safety, security and comfort of the guest rooms
• Ensure the cleanliness of the guest rooms and checkout rooms are released back to Front Office on time; supervise and motivate the associates from time to time to get the job done; provide on-the-job training if needed
• Maintain a good communication and working relationship with associates on the assigned guest floors; pass information they need correctly and accurately ; ensure policy and procedures is follow
• Monitor the progress of ‘Room Spring Cleaning Program’ and ‘Preventive Maintenance Program’; conduct room inspection on any defects and prepare checklist to Assistant Housekeeper.
• Control all Cleaning Supplies, Guest Supplies, mini bar stock items; monitor a smooth circulation of linen for turnover; ensure all cleaning tools and equipment are in good order
• Control and supervise the performance of any associates or outside contractor working on the assigned guest floor
• Report any damage, room defects, accident, sick guest and unusual happenings on the assigned guest floors to the attention of Assistant Housekeeper; give recommendation if any improvement can be made

Qualifications

• Secondary school graduated
• Certification of Housekeeping Supervisory Courses or equivalent courses
• Minimum 1 year working experience as Floor Supervisor or 3 years as Room Attendant
• Sound technical knowledge on room make up procedures, cleaning chemicals and equipment
• Capable to lead people to get job done and good human relationship and communication skill