Career Opportunities

Responsibility

• Oversee the check-in and check-out processes to ensure efficiency, accuracy, and a welcoming experience.
• Lead, train, and supervise front desk staff, ensuring excellent customer service.
• Evaluate employee performance, provide feedback, and conduct periodic appraisals.
• Ensure proper use and maintenance of the reservation system to track bookings and room availability.
• Oversee room assignments based on guest preferences and availability, minimizing overbookings.
• Supervise the billing process, ensuring accurate charges and proper payment processing.
• Ensure compliance with hotel cash handling policies for cash transactions.
• Communicate guest needs and special requests to housekeeping and maintenance teams.
• Work with sales and marketing teams to coordinate promotions or events affecting the front desk.
• Provide ongoing training on customer service, hotel policies, reservation systems, and crisis management.
• Coordinate emergency responses such as evacuations, fire drills, and medical emergencies.
• Promote and maintain the hotel's loyalty programs to encourage repeat customers.

Qualifications

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• At least 2 years of experience in a related field.
• Strong ability to manage guest interactions and resolve complaints diplomatically is essential. Excellent communication and interpersonal skills are critical for maintaining a positive guest experience.
• Ability to manage, motivate, and train a team. Experience in managing staff, delegating tasks, and fostering a cooperative work environment.
• Ability to manage multiple tasks simultaneously while maintaining a calm and efficient operation. Strong time management and attention to detail are essential.