Career Opportunities

Responsibility

• Assist the Restaurant Manager in managing the outlet according to the established concept statement, providing courteous, professional, efficient, and flexible service while following Marco Polo Hotel Standards of Performance.
• Maintain a full working knowledge to supervise, correct, and demonstrate all duties and tasks in the assigned place of work.
• Assign responsibilities to subordinates, implementing the multi-tasking principle and periodically checking performance.
• Implement flexible scheduling based on business patterns.
• Ensure strict adherence to par stocks for all operating equipment and supplies, ensuring the outlet is adequately equipped.
• Conduct monthly inventory checks on operating equipment and supplies.
• Control the requisitioning, storage, and careful use of operating equipment and supplies.
• Conduct daily pre-shift briefings for employees on preparation, service, and the menu.
• Liaise with Housekeeping, Kitchen, and Stewarding on daily operations and quality control.
• Understand all food and beverage items on the menu and recommend combinations and upsell alternatives.
• Handle guest inquiries courteously and efficiently, reporting complaints to supervisors if no immediate solution can be found, and ensure follow-up with guests.
• Perform other duties as assigned, depending on the operational requirements of the department/division.

Guest Service

• Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service.
• To be demanding and critical when it comes to service standards in the daily operation.
• To ensure that the restaurant team projects a warm, professional and welcome image.

Qualifications

• Bachelor’s degree in Business Management, Hospitality or a related field
• Proven work experience as a Restaurant Supervisor or similar role.
• Ability to lead and manage a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Awareness of hygiene, health and safety regulations