Career Opportunities

Responsibility

• Oversee and direct all aspects of housekeeping operations for 3 Marco Polo Hotels in Hong Kong - Marco Polo Hongkong Hotel, Gateway Hotel, and Prince Hotel.
• Ensure that all housekeeping colleagues are selected and well-trained to meet productivity and hotel service standards.
• Establish cost control systems and manage budgeting, ordering, and inventory for linen and cleaning supplies.
• Develop inspection systems to ensure quality and efficiency in housekeeping and laundry services.
• Plan work schedules based on productivity standards and occupancy forecasts.
• Compile and report on housekeeping activities, room availabilities and expenses.
• Develop and monitor the department’s annual budget.
• Coordinate maintenance repairs with the technical department to uphold hotel service quality standards.
• Participate in the hotel management team and serve as manager-on-duty as needed that collaborating to implement service standards for profitability and efficiency.

Qualifications

• Bachelor’s degree in business management or related disciplines with housekeeping management certification.
• Minimum 10 years working experience in housekeeping operation in a medium to large size hotel, including 4 years in a management capacity (multi-properties experience is preferable).
• Excellent interpersonal, communication and leadership skills.
• Proficient in enhancing productivity and effectively managing time and stress.
• In-depth knowledge of hotel housekeeping policies and operations.
• Excellent command of English and Chinese.