Career Opportunities

Responsibility

• Facilitates as a team leader to lead the reservations team to achieve the business excellence according to the Hotel’s sales & marketing strategies.
• Maintain and upkeep the operation of the department.
• Review room inventory with Revenue and Front Office on a daily basic.
• Maintain a high level of rate parity amongst all distribution channels.
• To achieve the maximum possible occupancy and average room rate to meet and exceed forecasted and budgeted figures.
• Solve complaints from clients in regard to reservations and take immediate remedy action.
• Ensure all reservations requests, amendments and cancellations are properly, promptly and correctly entered in Cambridge PMS.
• Well acquainted with all inbound calls from travel agents, airlines, corporate and individual travelers to maintain good business relationships and good experience delivered.

Qualifications

• Degree in Business administration or Marketing. Advanced degree in business knowledge of hotel operations systems.
• 8 years solid experience in Reservations of hotel with at least 5 year in Managerial level or above.
• Solid knowledge in Cambridge PMS is preferred or any other mainstream PMS equivalent tools /programs and computer skills, i.e. Microsoft Word, Excel and PowerPoint.
• Strong communication, listening and interpersonal skills.
• Good command of spoken English and Putonghua.