Career Opportunities

Responsibility

• Lead and manage the operations and administration of the Housekeeping Department, ensuring the highest standards of cleanliness and guest satisfaction.
• Ensure all guest rooms, public areas and back-of-house areas consistently meet established brand and quality standards.
• Collaborate closely with Front Office, Engineering, and other departments, as well as outside contractors to ensure seamless hotel operations and exceptional guest experiences. 
• Handle guest feedback and service recovery matters promptly and professionally.
• Oversee manpower planning, scheduling, productivity, and attendacne management to ensure operational efficiency.
• Drive colleague engagement and training to enhance service quality and team capabilities.
• Manage departmental budgets, inventory, purchasing, and cost control measures to achieve financial objectives.
• Ensure compliance with hotel policies, health and safety regulations, and operational procedures.

Qualifications

• Secondary education or above; certification in Housekeeping Management or Hotel Management are preferred. 
• Minimum 8 years' experience in hotel housekeeping operations, including substantial supervisory or managerial experience. 
• Excellent communication, interpersonal, and problem-solving skills.
• Good command of spoken English and Mandarin