Career Opportunities

Responsibility

1. In line with prescribed WHM policies and procedures. Overall responsible for Niccolo Kitchen administration and operations of the sections appointed in the RB&E division. Maximize profits, saving cost and guest satisfaction.
2. Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 
3.Ensure the delivery of brand promise and provide exceptional guest service at all times.
4.Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
5.Spend time at Niccolo Kitchen (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.
6.Assist the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
7.Ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
8.Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 

Qualifications

1.University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 
2.Catering school certificate is an advantage.
3.At least 2 years working experience on the same position in RB&E.