Career Opportunities

Responsibility

• To maintain a high customer service focus by approaching your job with the customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance.
• To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
• To maintain a high customer service focus by approaching your job with the customers always in mind.    
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new stills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance.
• To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
• Ensure that minimum brand standards have been implemented.
• Embrace all the standards of Niccolo Hotels Global expectations.
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensure that RB&E colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion.
• Make order according to the procedures set and serve guests food and drink.
• Fully conversant with all aspects of the Infrasys System.
• Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
• Record the guest order and provide products and services, without undue delay.
• Be able to make suggestions on the menu that might suit guests of different nationalities.
• Report all difficulties and problems to captain, assistant manager, having them follow through to make sure problems are resolved satisfactorily.
• Ensure par stock level of all items and guest supplies according to hotel requirement.
• Ensure well prepare before the meal according to requirement and operation need.
• Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• Prepare and serve the cocktail based on the request.
• In the special promotion or activity, assist the setup and decoration.
• Ensure that all drinks are kept in a suitable temperature.
• Ensure that all cups are clean and light.
• Assist in the bar and keep accurate inventory records.
• Replenish beverage for the bar.
• Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Exercise responsible behavior at all times and positively representing the hotel and Marco Polo International.
• Attend training sessions and meetings as and when required.
• Carry out any other reasonable duties and responsibilities as assigned.
• To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

Qualifications

• High School graduate or above, hotel Management or equivalent. 
• 1 years related experience or an equivalent combination of education and work-related experience.