Career Opportunities

Responsibility

• Ensure that all the outlets and banquets are managed efficiently according to the established concept statements. 
• Monitor service and RB&E standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.
• Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
• Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.
• Continuously seek ways to assist the Outlet Management maximise their revenues and profits.
• Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.
• Responsible for preparing the annual RB&E Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues. 
• Develops and maintains a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Establish a well-organized RB&E store, maintaining close control on the consumption of material, stores and inventory control. Physical inventories of all supplies and operating equipment are to be taken on a monthly and a quarterly basis respectively.
• Delegate appropriately, duties and responsibilities to equipped and resourced colleagues, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Represents RB&E on the hotel executive Committee, ensures the efficient and economic operation of the RB&E Division providing services and support to other Divisions as required, maintaining equipment in optimum condition.
• Carry out other tasks assigned by your superiors.

Qualifications

• University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 
• Working experience in the same position in luxury hotels is a must.
• Good operational, administrative and interpersonal skills are a must.