Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Duty Manager
Marco Polo Hongkong Hotel
Responsibility
- Supervise team members of all sections in Front Office to maintain smooth operation
- Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
- Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
- Be attentive to hotel security and safety requirements at all time
- Maintain good liaison with different departments to ensure uninterrupted communication
Qualifications
- Tertiary education in Hospitality Management or related disciplines
- Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
- Able to work independently and attend shift duties including overnight
- Well-versed in spoken and written English and Chinese
- Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint
