Career Opportunities

Responsibility

• Manage the daily operations of the front desk, concierge, guest service center, and security teams, ensuring seamless and exceptional service.
• Implement and monitor guest feedback mechanisms, proactively identifying areas for improvement and exceeding expectations.
• Anticipate guest needs and address concerns with personalized solutions, creating memorable experiences.
• Provide strong leadership and coaching to the front office team, fostering a culture of excellence and continuous improvement.
• Manage and maintain 24-hour operation, ensuring consistent service standards across all shifts.
• Uphold the highest standards of security and safety for guests and staff.
• Enhance & maximize revenue generated from room upsell and adhere to the Brand standard to maintain luxury elements.

Qualifications

• Proven experience in a front office management role within a luxury hotel environment with a minimum of 8 years.
• Exceptional leadership and team management skills.
• Outstanding communication, interpersonal, and problem-solving abilities.
• Strong business acumen and a commitment to operational excellence.
• Familiarity with guest satisfaction measurement and monitoring systems (e.g., NPS, Medallia).
• Knowledge of ISO 9001, 14001, and 45001 standards is a definite advantage.
• A genuine passion for delivering exceptional guest service.