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Career Opportunities

Bring your skills and experience to roles that can make an impact to our guests and colleagues.  Join us.

Front Office Manager

The Murray Hong Kong

Responsibility

  • Manage the daily operations of the front desk, concierge, guest service center, and security teams, ensuring seamless and exceptional service.
  • Implement and monitor guest feedback mechanisms, proactively identifying areas for improvement and exceeding expectations.
  • Anticipate guest needs and address concerns with personalized solutions, creating memorable experiences.
  • Provide strong leadership and coaching to the front office team, fostering a culture of excellence and continuous improvement.
  • Manage and maintain 24-hour operation, ensuring consistent service standards across all shifts.
  • Uphold the highest standards of security and safety for guests and staff.
  • Enhance & maximize revenue generated from room upsell and adhere to the Brand standard to maintain luxury elements.

Qualifications

  • Proven experience in a front office management role within a luxury hotel environment with a minimum of 8 years.
  • Exceptional leadership and team management skills.
  • Outstanding communication, interpersonal, and problem-solving abilities.
  • Strong business acumen and a commitment to operational excellence.
  • Familiarity with guest satisfaction measurement and monitoring systems (e.g., NPS, Medallia).
  • Knowledge of ISO 9001, 14001, and 45001 standards is a definite advantage.
  • A genuine passion for delivering exceptional guest service.