Career Opportunities

Responsibility

• Develop and implement strategies to optimize rooms operations and achieve business goals while maintaining brand standards.
• Assist in conducting operational audits for the Rooms Division across all hotels, ensuring all hotels are following the Group Brand Standards. e.g. Forbes 
• Monitor upselling programs, pricing, and provide feedback to enhance property revenue.
• Oversee guest experience feedback (ReviewPro, GES) and set performance targets.
• Serve as a trained trainer, ensuring continuous improvement in product and service quality through effective skills sharing.
• Collaborate with group purchasing to select and negotiate with preferred vendors for hotel operational equipment and supplies.
• Support the planning, organization, and execution of the annual Rooms Conference, including vendor and speaker coordination.
• Ensure compliance with quality, fire, and life safety standards across the Rooms Division.
• Review organizational changes and work with HR to optimize structures and training for operational efficiency.
• Provide input on PMS usage, P&L management, CAPEX planning, pre-opening activities, and uphold brand standards and corporate values.

 

Qualifications

• Bachelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience.
• Preferred pervious Executive Housekeeper role, at property level.
• Not less than 5 years hospitality management experience.
• Fluent in English, Mandarin and Cantonese
• Strategic thinking, with good problem solving and organization skills.
• Well-developed communication and presentation skills (written/verbal).
• Effective training skills (trained trainer).
• Past experience with hotel pre-opening.
• Good operational knowledge across Rooms Divisions and across brands.
• Good financial understanding to P&L and Budget level.