Career Opportunities

Responsibility

• Assists GRM and supervises the overall activities at the Front Desk.
• Ensure the courteous and effective services are delivered to the hotel guests by all the colleagues at the Front Desk.
• Review the work procedures at the Front Desk and modify to improve the quality.
• Proper guidance / training to all Front Desk colleagues on each job task and ensure the proper procedures are allowed.
• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangements when required.
• Generate the maximum revenue by controlling the “On-Day” room reservations and cancellations.
• Greet all the “TP”, “SP” and “VP” guests in the absence of GRM and the Duty Manager.
• Handle guest complaints and report daily occurrence and irregularities to the GRM and Duty Manager.
• Ensure proper operation at the Business Centre in the absence of the Business Centre Supervisor/ Secretary.
• Co-ordinate with the Credit Manager to review the credit rating of in-house guests.
• Prepare duty roster.
• Perform any other duties assigned.

Qualifications

• Certificate / diploma in Hospitality Management or related disciplines
• Minimum 3 years of Front Desk with at least 1 year Front Desk supervisory experience.
• Able to work independently and handle shift duties 
• Good command of spoken English and Mandarin
• Candidate with less experience will be considered as Guest Relations Supervisor