Career Opportunities

Responsibility

1.Provide caring and empathetic service, with a heart-felt smile to our guests which include processing check-in, check-out, currency exchange, guest inquiries, VIP guest, general information and coordinating special guest requests with other departments of the hotel.
2.Attend to all VIP guests which include room assignment, room check, amenities requisition, room key issuing, registration and escorting guest to the room.
3.Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation and authorized signatures of managers.
4.Perform accurate shift audit balance to ensure all postings have been balanced and all backup document and completed forms with authorising signatures are attached and submitted for night auditor’s night balance and check.
5.Prepare and performs group check-in and check-out accordingly to ensure all group billing arrangements are in order and that group instruction forms are distributed to departments concerned for information and follow-up.
6.Update guest information in the hotel computer system and daily follow-up to input guest information into the local Public Security Bureau computer system, ensuring all required information are obtained and recorded for the local authorities.
7.Perform night shift duties which include ‘R-card bin check’, clean up the counter and supplement stationery, etc.
8.Handle morning call bookings and ensure follow-up is done with Service Center to book the request at the correct time, recording details in the computer system.
9.Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

1.Minimum 3 years’ college education
2.Hotel Front Office or Hospitality related 
3.Hotel Front Office experience (Preferred but not required)