Career Opportunities

Responsibility

• Supervises front desk staff to insure smooth and efficient operation during the assigned shift .
• Uses creative management skills to solve guest and associate problems . Ensures compliance with company standards to ensure consistent high quality guest relations .
• Responsible for the smooth induction and facilitation of training for new associates, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
• Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
• Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
• Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team ands takes action accordingly.
• Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.

Qualifications

• Ability to read, write, speak and understand the English language to communicate   effectively with guests and employees.
• Ability to access and accurately input information using a moderately complex computer system , including Marco Polo property management systems .
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to work under pressure and deal with stressful situations during busy periods.
• 2 or 3 years of related working experience prefered.