Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Relations Supervisor
Gateway Hotel, Hong Kong
Responsibility
- Supervise the overall activities at the Front Desk.
- Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.
- Provide proper training is provided to all Front Desk subordinates and new recruits.
- Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.
- Ensure all daily reports and statistics are generated according to the management requirement.
- Daily shift briefing to all Front Desk subordinates.
- Perform any other duties assigned.
Qualifications
- Tertiary education in Hospitality Management or related disciplines
- Minimum 2 years work experience in Hotel / Customer Service
- Able to work independently and handle shift duties
- Good command of spoken English and Mandarin
- Candidate with less experience will be considered as Guest Relations Officer
