Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Relations Officer
Niccolo Chongqing
Responsibility
- Offer warm welcome and greetings to all people entering hotel via hotel main entrance area.
- Offer assistance to all people entering the hotel. Answering questions and directing people to their destinations. Example: escorting people from Lobby to check in area, from lobby to Niccolo Kitchen or Bar62, from Lobby to Fitness center, from Lobby to function rooms.
- Coordinate with Front Desk to arrange VIP arrivals, rooms and departure.
- Coordinate with Front Desk to arrange VIP group.
- Assist front desk, city insider, bell attendant during they are busy.
- Grooming and appearance, it has to be the best in hotel. Smile and initiative is also compulsory.
- Open Doors for guest circulating in and out of the hotel.
- Assist guests who have difficulty boarding or alighting vehicle. E.g. handicapped guests, Adults with handful of items, Mothers carrying baby, etc.
- Be alert of the lighting, room temperature, background music, elevators performance and music at the hotel front entrance providing feedback to the supervisors for any necessary follow-up for lighting adjustment for the hotel entrance.
- Review Daily VIP arrival list, as mentioned above. And Ambassadors are fully responsible for VIP Reception, In Room C/I and farewell.
- Inspect VIP rooms and ensure that amenities are delivered on time.
- Focus on Long Stay, Return Guest, Birthday Guest, and Anniversary Guest and create more memorable memories
- Carries out any other reasonable duties and responsibilities as assigned.
- Main working area is focus in the lobby. Assistant Guest Relations Manager/Director of Guest Experience to follow up on the cleanliness, fix lights and fixtures in the lobby. Have a proper display of hotel brochures and tariffs and promotional pamphlets.
- Handle basic guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
- Review arrival information on a daily basis: VIP, Discover members, Regular guests, Groups, Special requests etc.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Maintain effective guest relations, builds rapport and offer personalized service and assistance.
- During working hours, the Guest Relation Officer must be present in the lobby.
Afternoon Shift: 1430-2300
Qualifications
- High School Junior Colleague Diploma
- Hospitality related (Preferred but not required)
- Good oral English. Good guest contact skill and service manner, able to communicate with all levels. Possess good physical fitness and health.
