Career Opportunities

Responsibility

• Supervise the shift operations at the Front Desk to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Front Desk
• Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximise room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests
• Be well versed with all Front Desk procedures and be able to assists guests during heavy check-in and check-out periods
• Responsible for training of Front Desk colleagues, monitoring their performance to ensure all colleagues are following hotel procedures at all times
• Monitor and ensure proper set up of payment methods for all guests, relieving any unnecessary financial risks for the hotel

Qualifications

• High School degree and above
• Minimum 1 year Front Office experience in an international hotel in a supervisory position
• Good oral and written English proficiency
• Strong interpersonal skills, able to communicate with all levels
• Strong in mathematical abilities
• able to work under pressure and leadership qualities