Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Room Runner
Marco Polo Ortigas Manila
Responsibility
Assists the housekeeping team in delivering a seamless guest experience by promptly fulfilling guest request and supporting the housekeeping operations efficiently.- Delivers top-notch housekeeping service by attending guest room requests, cleaning rooms discreetly, and resolving guest concerns in line with hotel standards.
- Maintains professional conduct while assisting with laundry, general cleaning tasks, and supporting room attendants during daily operations and peak periods.
- Ensures proper handling of lost and found items, accurate key control, and immediate reporting of incidents in accordance with hotel policy.
- Manages housekeeping supplies by checking chemical kits, restocking floor pantries, maintaining equipment cleanliness, and assisting with inventory when required.
Qualifications
- Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or a related field or at least a high school graduate with relevant hotel experience.
- Prior experience in a 4‑ or 5‑star hotel or luxury service environment is an advantage.
- Knowledge of housekeeping procedures, professional cleaning standards, and safe chemical handling.
- Strong customer service skills with a courteous, discreet, and detail‑oriented approach.
- Physically fit, well‑groomed, and able to work flexible shifts while meeting luxury hotel service and hygiene standards.