Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Service Manager
Niccolo Chengdu
Responsibility
- Handle all guests complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Report daily occurrence and irregularities to the Front Office Manager.
- Ensure that shift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.
- Oversees the punctuality and appearance of all night shift Front Office agents, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Monitor guests are receiving the best possible service during check-in and check-out.
- Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of during their staying.
- Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team.
- Maintain service standard and ensure hotel smooth operation during hotel full house situation.
- Carries out any other reasonable duties and responsibilities as assigned.
Qualifications
- Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.
- Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels.
