Career Opportunities

Responsibility

• Provide quality management to the Restaurants, Bars & Events department and development affairs, and be sure the departmental operations are in line with the prescribed corporate standards and in compliance with the current Chinese Government Policies.
• Monitor service and RB&E standards in all outlets. Work with the Outlet Managers and respective Chef de Cuisine to take corrective action where necessary.
• Frequently taste RB&E in all outlets and be demanding and critical when it comes to RB&E quality.
• Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests, and inquiries on food, beverage, and service.
• Prepare with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the RB&E Annual Marketing Plan.
• Continuously seek ways to assist the Outlet Management to maximize their revenues and profits.
• Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.
• Responsible for preparing the annual RB&E Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues.
• Prepares and regularly updates RB&E Departmental Budget, in close cooperation with the Area Director of Finance ensuring meeting targets and costs are effectively controlled.
• Represents RB&E on the hotel executive Committee, ensures the efficient and economic operation of the RB&E Division providing services and support to other Divisions as required, maintaining equipment in optimum condition.
• Recruit, select, and develop RB&E colleagues to work following the operational, financial, administrative philosophies willing to become multi-skilled and perform multi-tasks.

Qualifications

• University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent.
• Minimum 2 years work experience as RB&E Manager.
• Good operational, administrative, and interpersonal skills.