Career Opportunities

Responsibility

Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 
Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance.
Permanently extending guest preferences and database.
Actively offering the hotel RB&E facilities and building/maintaining guest relationship.
Actively creating customer loyalty by personal conversations, written correspondence, phone calls.
Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept.
Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business.
In charge of all RB&E promotions and marketing programmes; liaise with suppliers, PR.
Develop strategies and tactics approved by the EAM of RB&E, to achieve goals and performance standards in RB&E.
Coordinate weekly marketing meetings and follow up all activities.
Create marketing plans to increase revenue and generate business.
Develop and follow up on action plans related to RB&E activities and Promotions.
Secure all the necessary materials for promotions.
To assist marketing department with proofing and checking (for RB&E items including special menus and collaterals) for artwork.
Follow up on calendar / matrix schedule.
Ensure all the RB&E promotional materials are sent to target customers.
Work closely with PR on RB&E promotions.
Maintain and expand networks for RB&E PR exercise.
Explore opportunities to develop and execute promotions that support RB&E PR exercise.
Attend the various events to build the relationship in the local market.
Coordinating menus with RB&E, Culinary and Marketing.
Assisting collateral designs and printing out the required menus.
Drive the RB&E promotion within the given time frame of the action plans.
Analyse the P&L for the promotion.
Coordinate food promotions with overseas guest chefs.
Set up, administer the RB&E voucher process.
Conducting marketing research, competitor analysis and identify the key issues.
Producing the monthly RB&E marketing report.
Assist EAM with forecasting and budgeting.
Oversee and assist in the recruitment and selection of all restaurant colleagues. Adhere to hotel guidelines when recruiting and use a competency-based approach to selecting colleagues.
Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximize the effectiveness of colleagues by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Conduct annual Performance Appraisal with colleagues and to support them in their professional development goals.
Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
Plan and implement effective training programmes for colleagues in coordination with the Training Manager and Departmental Trainers.
Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
Ensure that all colleagues have a complete understanding of and adhere to colleague rules and regulations.
Ensure that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Responsible for implementing the Restaurant Rev Management Program.
To do all analysis.
Analyse each promotion Profit and Loss.
Prepare monthly reports, that consist of Restaurant Progress Chart, Competitive Analysis, Positioning Statement, Guest Utilization.
Exercise responsible management and behaviour at all times and positively representing the hotel management team.
Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
Ensure high standards of personal presentation and grooming.
Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Attend training sessions and meetings as and when required.
Carry out any other reasonable duties and responsibilities as assigned.


 

Qualifications