Career Opportunities

Responsibility

Ensure the delivery of brand promise and provide exceptional guest service at all times.
Provide excellent service to internal customers in other departments as appropriate.
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintain positive guest and colleague interactions with good working relationships.
Establish a rapport with guests maintaining good customer relationships.
Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations.
Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensure that RB&E colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion.
Make order according to the procedures set and serve guests food and drink.
Fully conversant with all aspects of the Infrasys System.
Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
Record the guest order and provide products and services, without undue delay.
Familiar with restaurant menu and wine list.
Upsell the drinks to increase revenue.
Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
Ensure par stock level of all items and guest supplies according to hotel requirement.
Ensure well prepare before the meal according to requirement and operation need.。
Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
Prepare and serve the cocktail based on the request.
In the special promotion or activity, assist the setup and decoration at restaurant.
Ensure that all drinks are kept in a suitable temperature.
Ensure that all cups are clean and light.
Assist in the bar and keep accurate inventory records.
Replenish beverage for the bar.
Exercise cashier function according to requirement. 
Verify cash received ensuring only genuine money been collected.
Verify all credit cards presented by guest before to validity of the card.
Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health and safety.
Ensure high standards of personal presentation and grooming.
Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Exercise responsible behavior at all times and positively representing the hotel and WHM.
Attend training sessions and meetings as and when required.
Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

High School graduate or above, hotel Management or equivalent. 
1 years related experience or an equivalent combination of education and work-related experience.