Career Opportunities

Responsibility

• Oversee the daily operations of the housekeeping department, ensuring that guest rooms and public areas meet cleanliness standards, and that all staff provide exceptional guest service.
• Conduct a job skill analysis for all employees in my department.
• Cooperate with the personnel department to implement the employment and dismissal, salary rewards and fines system for employees in the department.
• Ensure that all areas meet the cleanliness standards.
• Establish a series of work standards and ensure that employees meet the standard requirements.
• Develop and design training plans, methods, and steps for employees.
• With the assistance of assistants, supervise the normal work of floor supervisors, floor attendants, linen room staff, sewing workers, cleaners, orderers, clerks, and laundry staff.
• Balance and coordinate employee work arrangements during peak and off-peak seasons to maintain control over wage costs
• Develop the annual uniform budget and FF&E for the housekeeping department, and coordinate with management and other relevant departments to develop the equipment and installation budget.
• Regularly inspect vacant and occupied rooms to ensure they meet high cleaning standards.
• Patrol all floors, emergency exits, stairs, top floors, offices, and all public areas of the hotel, ensuring their cleanliness as well
• Maintain effective communication and cooperation with the engineering department to maintain and upkeep guest rooms, ensuring they are always in good condition.
• Coordinate with the front office regarding the closure of maintenance rooms and rooms that require comprehensive cleaning, and ensure that they are restored for sale in the shortest possible time.
• Attend daily meetings with the floor supervisor, informing them of relevant information about the VIPs who are expected to arrive that day, as well as guest complaints and other daily task arrangements.
• Conduct monthly communication meetings with the housekeeping department to listen to employee feedback and make changes and improvements to management practices.
• Participate in various meetings, share constructive ideas about hotel development, and ensure the confirmation and timeliness of management information.
• Sign and confirm the items to be purchased, and inspect the received items to ensure their quality and quantity.
• Suggest and implement any necessary changes and renovations to guest rooms and public areas to the leadership.
• Ensure the sufficiency of any items required in the guest room.
• Ensure the quantity of guest room linen and catering linen, supervise and arrange inventory of various items.
• Oversee the daily operation of the laundry department to ensure the adequacy of guest laundry services, internal linen, and staff uniforms.
• Ensure the normal operation of cleaning equipment for guest room linen and uniforms, avoid abuse and reduce losses and damage.
• Evaluate the performance of department employees at irregular intervals.
• Engage in conversation with employees facing issues, actively listen, and assist in resolving or mitigating the problems.
• Recommend candidates to the Career Development Institute or sister hotels, or provide cross-training in other courses.
• Decide on the disposal of some linen, such as blankets, bed sheets, curtains, guest rooms, and catering linen.
• Review the department's technical training plan and make any necessary revisions to the content.
• Regularly meet with suppliers and external cleaning consultants to ensure a grasp of new and effective cleaning products and equipment, familiarize oneself with network usage, and ensure the latest updates on guest supplies.
• Be oriented towards the guests' behavior and ideas, comprehensively control any aspect of the housekeeping department, and focus on revenue.
• Adhere to hotel security policies, emergency response protocols, and procedures.
• Ensure that employees fully understand and adhere to the contents of the employee handbook.
• The department reserves the right to change or supplement this job description as necessary.
• Perform any other reasonable duties and responsibilities assigned

Qualifications

• High school diploma or above
• Over 2 years of working experience on hotel floors in 4/5-star hotels
• Strong interpersonal and communication skills
• Strong leadership and personnel management skills, with additional training skills.
• Possess solid professional knowledge about the housekeeping department's floor operations and basic PA functions.