Career Opportunities

Responsibility

• Represent The Spa in a professional manner and well-groomed always.
• Provide continuous guest service and anticipation of guests’ needs.
• Provide a professional, friendly demeanour to all guests and hotel colleagues.
• Ensure all guests are treated with genuine care and comfort.
• Colleague makes eye contact and keep focus on the guest.
• Colleague performs the requirements of their department knowledgeably and proficiently.Can capably answer questions about the entire hotel or obtains effective and prompt assistance.
• Conduct area opening and closing procedures must be performed according to the working schedule and standard operating procedures.
• Greet each guest by their name with a warm welcome and fond farewell.
• Perform the telephone etiquette according to hotel standards.
• Set up workstation with necessary supplies: towels, water. Maintain cleanliness throughout shift.
• Check facilities and notify supervisor of any safety hazards.
• Maintain the presentation and cleanliness swimming pool continuously.
• Maintain the quality and quantity of pool equipment, accessories and guest supplies.
• Maintain cleanliness and organization of storage.
• Stock and record pool equipment, accessories and guest supplies on a daily basis.
• Escort guest to fitness centre and swimming pool if need.
• Demonstrate full knowledge and usage of fitness and swimming items according to guest's needs.
• Handle guest complaints by ensuring guest satisfaction and problem resolution.
• Pay attention guest behaviour when they are stay in swimming pool, must follow safety guideline.
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Check all daily operating checklists and operating forms.
• Verify and maintain equipment inventories, check first aid box and other emergency equipment.
• Daily check swimming pool water quality and ensure meet hygiene bureau standard.
• Update and input all necessary reports.
• Assist the supervisors manage swimming pool equipment and operating supplies
• Assist and attend to all walk-in members, visitors, guests and telephone calls or enquiries.
• Be proactive by keeping swimming pool clean and tidy on a daily basis.
• Assist and help any members or guests that requires any assistant in the pool or in the pool area, which requires any services or requests.
• Report all members or guest who break the rules and regulations of the department to the gym supervisor or spa manager.
• Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
• Report to your immediate supervisor or manager regarding any issues
• Carry out other tasks as directed by your supervisor and manager.
• Refer to the report schedule and follow up with relevant section supervisors, ensuring all reports are updated and handed to the manager on time.
• All information and materials are strictly confidential; YOU are not allowed to divulge any confidential information, which might cause detrimental effect to the company business.
• Perform reception tasks: register all users, handle bill and payment, answer calls etc. to ensure efficient operation is carry out.
• Initiate to offer courteous and professional service and handle all guests request and inquiries at all times to maintain the high standard of service.
• Ensure all safety signage are in place and properly display (not faded), if so take owner-ship of the problem and report accordingly to engineering to have it replace.
• Abide by the WHM Code of Conduct.
• Abide by the WHM Colleagues Handbook.
• Abide by both the hotel and WHM & hotel policies and procedures.

Qualifications

• Minimum 3 years' college education
• National Life Guard Certification
• Life Guard and Reception experience
• Good oral and written English proficiency,
• Good service manner, able to communicate with all levels,
• Good team player and corporate attitude.
• Open to change and new ideas.
• Good in computers ，able to work under pressure.