Career Opportunities

Responsibility

• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets while providing enough training to staff and checking in a daily basis with immediate corrective actions in place.    
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensure that Food and Beverage colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to colleagues on preparation, service and menu.
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
• Perform the function of cashier and responsible for Infrasys cashiering procedure.
• Verify all credit cards presented by guest within validity of the card. 
• Verify cash received ensuring only genuine money been collected.
• Be a hands-on captain and be present at all times in the Outlet, especially during busy periods.
• Ensure par stock level of all items and guest supplies according to hotel requirement.
• Exercise responsible supervisory behavior at all times and positively representing the hotel team and WHM.
• Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attend training sessions and meetings as and when required.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• High School graduate or above, hotel Management or equivalent. 
• Catering school certificate is an advantage.
• At least 1 year working experience on the same position in RB&E.
• Mature, independent, tactful with good interpersonal & communication Skills.