Career Opportunities

Responsibility

• Personally develop professional skills analysis for all employees in the department.
• Cooperate with the Human Resources Department to implement the employment, dismissal, salary reward and penalty system for employees in the department.
• Ensure that all areas meet the cleaning standards.
• Establish a series of work standards and ensure employees meet the standard requirements.
• Formulate design training plans, methods and steps for employees.
• With the assistance of an assistant, supervise the normal work of floor supervisors, floor attendants, linen room staff, sewing workers, cleaners, purchasers, clerks and laundry room staff.
• Balance and coordinate the work arrangements of employees during peak and off-peak seasons, and maintain control over salary costs.
• Formulate the annual uniform budget and the FF&E (Furniture, Fixtures, and Equipment) budget for the Housekeeping Department; coordinate with the management department and other relevant departments to formulate the equipment and installation budget.
• Regularly inspect vacant rooms and occupied rooms to ensure they meet high cleaning standards.
• Inspect all floors, fire exits, stairs, top floors, offices and all public areas of the hotel to also ensure their cleanliness.
• Maintain effective communication and cooperation with the Engineering Department to maintain and care for guest rooms, ensuring the rooms are always in good condition.
• Coordinate with the Front Office Department regarding out-of-service rooms (for maintenance) and rooms requiring thorough cleaning, and ensure they are restored for sale in the shortest possible time.
• Attend daily meetings with floor supervisors to inform them of relevant information about VIP guests arriving that day, as well as guest comments, complaints and other daily task arrangements.
• Conduct monthly Housekeeping Department communication meetings to listen to employees' opinions and revise and improve management methods accordingly.
• Attend various meetings, express and exchange constructive ideas on hotel development, and ensure the confirmation and timeliness of management information.
• Sign and confirm the items to be purchased, and inspect the received items to ensure their quality and quantity.
• Propose to the leadership and implement any necessary changes and renovations in guest rooms and public areas.
• Ensure the sufficiency of all necessary items in guest rooms.
• Ensure the quantity of guest room linen and F&B (Food and Beverage) linen, and supervise and arrange the inventory of various items.
• Supervise the daily operation of the laundry room to ensure the sufficiency of guest laundry services, internal linen and employee uniforms.
• Ensure the normal operation of the cleaning equipment for guest room linen and uniforms, avoid abuse, and reduce losses and damages.
• Evaluate the performance of department employees at irregular intervals.
• Communicate with and listen to employees who encounter problems, and help solve or alleviate the problems.
• Recommend candidates to the Career Development Institute, sister hotels, or arrange cross-training for other courses.
• Decide on the disposal of some linen, such as blankets, bed sheets, curtains, guest room linen and F&B linen.
• Review the department's technical training plan and revise the plan content if necessary.
• Hold regular meetings with suppliers and external cleaning consultants to ensure access to information about new and effective cleaning products and equipment; be proficient in network usage and ensure the latest updates of information regarding guest supplies.
• With a focus on goals and ideas, fully control all aspects of the Housekeeping Department and pay attention to revenue.
• Guide and supervise the daily operation of the Housekeeping Department based on guest-oriented standards, ensuring that guest rooms and public areas meet cleaning standards and that all employees meet the guest service standards.
• Adhere to the hotel's safety system and emergency handling regulations and procedures.
• Ensure that employees fully understand and comply with the content of the employee handbook.
• The department has the right to modify or supplement this job description if necessary.
• Complete any other reasonable duties and assigned responsibilities.

Qualifications

• 5 to 7 years of relevant work experience.
• At least 3 years of experience as an Assistant Executive Housekeeper.
• High sensitivity to luxury and quality.
• Responsible and sincere towards guests.
• Consistent performance.
• Confidence in interacting with guests.
• Willingness to go beyond daily responsibilities.
• Effective and clear communication.
• Inspirational collaboration and commitment.
• Ability to appropriately adjust work styles and practices.
• Cultural sensitivity.
• Active listening and multi-dimensional thinking.
• Effective understanding and utilization of resources.
• Strong written and verbal communication skills.
• Strong leadership and people management skills, plus training capabilities.
• Customer-oriented, and able to confidently establish and exceed service standards.
• Strong interpersonal skills and attention to details.
• Sound professional knowledge of the basic operations of the Housekeeping Department’s floor section and Public Areas (PA) section.