Career Opportunities

Responsibility

• In line with the brand positioning and spirit of Marco Polo, we uphold the guest-first principle and proactively and promptly attend to guests’ needs.
• Exert positive influence, take accountability, resolve issues proactively, and communicate effectively with guests and colleagues.
• Be flexible and quick-witted at work, and decisively adjust work arrangements in response to specific situations.
• Offer suggestions on departmental operational procedures and the improvement of environmental facilities.
• Stay vigilant at all times and act responsibly to ensure all facilities and equipment function properly, delivering a comfortable and secure experience for guests and a safe working environment for staff.
• Welcome, greet and bid farewell to all guests with enthusiastic, friendly and sincere smiles.
• Assist front desk staff when there are no guests in the swimming pool area.
• Guide guests on how to use fitness centre equipment and provide relevant explanations.
• Ensure an adequate supply of complimentary mineral water and towels for guests.
• Keep audio-visual equipment intact and fully operational.
• Inspect and guarantee sufficient stock of supplies such as towels and drinking water.
• Remain alert and responsible for the personal safety of guests within the swimming pool area at all times.
• Safeguard all guests while they are using fitness equipment.
• Arrange swimming pool equipment neatly; keep the pool area clean by disposing rubbish into bins; adopt proper and safe operational techniques to ensure all activities and work are carried out in a safe manner.
• Test water pressure and chlorine levels, and report the results to the Assistant Fitness Centre Manager in a timely manner.
• Proactively introduce membership packages for the spa and fitness centre to guests.
• Identify malfunctioning equipment and follow up on relevant repair work.
• Management reserves the right to revise or supplement this job description when necessary.
• Perform any other reasonable duties and assigned tasks as required.

Qualifications

• Possess personal trainer qualification certificate and lifeguard certificate.
• Candidates with one to two years of relevant working experience are preferred.
• Improve guest satisfaction with strong interpersonal communication skills.
• Able to stand, walk and move around continuously as required by job duties.
• Proficient in operating fitness equipment and swimming skills; capable of working under pressure when facing heavy workloads and responding to emergencies.
• Skilled in guest relations management, able to resolve various issues quickly and efficiently.
• Capable of performing competently under high-pressure working environments.。