At Niccolo and Marco Polo Hotels, we strive to be a bold, sharp and smart hospitality management organisation that provides fully integrated total solutions. As a leading Asian hotel group creating value in every encounter, we focus on sustainable growth and diversification.

We are committed to providing a 360 degree integrated hotel management service that creates exceptional value. Our Associates embody the Niccolo and Marco Polo spirit to explore, discover and experience and journey beyond.

We aim to boost the business performance of each property we manage by transforming our General Managers to become Chief Business Managers, accountable to achieve the highest possible profits and yield for the owner’s investment. We treat Restaurants and Bars not only as part of the hotel’s facilities, but as free-standing restaurants and bars that compete with the best restaurants in the local market, to make our hotel a destination in its own region.

With over 30 years of experience in the development and operation of first class hotels in the region, Wharf Hotels has an invaluable wealth of technical, marketing, and operational knowledge vital to the success of hotel operations in Asia.

Our edge comes from a unique blend of local strengths and international standards, and the ability to deliver the highest quality products and services to a loyal customer network.

Each of the new properties that are under development will offer world-class standards and full-service which is now synonymous with Niccolo and Marco Polo Hotels, in addition to adding long term value to their sister properties as well as contributing to the network of referral business and brand value.

Our expansion is through a broad strategy comprising of developing new properties, acquisition through management contracts, joint ventures with prestigious local partners and re-developing or re-branding existing hotels.

Hotels under development:

• Niccolo Suzhou (2021)

To ensure your return on investment, Niccolo and Marco Polo Hotels are involved early in the design and build process. When joining the Wharf Hotels family, access to comprehensive services, sophisticated systems and proven management practices is provided. We offer in-depth technical consultancy services from the design concept stage to the grand opening, innovative entertainment and dining solutions, superior brand standards along with a detailed critical path in the lead up to the opening.

A dedicated team assigned to your hotel will guide and support, assisting to develop the initial concept and launch campaign, in addition to providing ongoing assistance and advice for day-to-day operations. This will ensure maximum efficiency within the physical development and enhance the capability of the property to yield a superior return on investment. In joining our portfolio we will operate your property with all the commitment and passion of an owner.

During the design development and pre-opening phases of a hotel, Wharf Hotels provides in-depth technical consultancy services to the hotel owner. Early involvement ensures maximum efficiency within the physical building and enhances the property's ability to maximise revenues and yield a superior return on investment.

Wharf Hotels oversees the efficiency of the architecture and interior design; the mechanical and electrical systems; equipment procurement; compliance with fire and safety regulations; and monitors the design of water treatment, electrical, waste disposal, and other utility systems.

Wharf Hotels will review consultant proposals and design specifications from a construction cost and hotel operations point of view, making recommendations to ensure a hotel product of the highest quality.

A successful launch is important to a hotel's long-term success. Wharf Hotels’ experts guide the pre-opening team in the recruitment and training of hotel Associates and provide operating manuals, policies and procedures, and financial accounting systems necessary to establish an outstanding hotel operation.

The key to excellence is a well-crafted and professionally executed training strategy. There is no substitute for technical skills, guest relations' acumen, and outstanding supervisory talents. In every property, Wharf Hotels develops highly trained professionals who add substantial value to the hotel investment. We offer a structured approach on Talent Management and Development, and provide a caring and engaging culture where all Associates are treated as a priority. We pride ourselves in teamwork and growth within the company.

Wharf Hotels’ marketing strategy segments the sources of business into Corporate, Leisure, and MICE (meetings, incentives, conferences, exhibitions). It also targets geographically: local, national, and international travellers. Room reservations are made directly with the hotel through the industry recognised Global Distribution System (GDS), Wharf Hotels’ Centralised Reservations System, and the internet. Marketing effectiveness is achieved by using specific tactics to target each segment of the hotel's market mix.

Niccolo and Marco Polo’s well-established branding throughout the region brings instant credibility to a newly opened hotel. A customer's previous experience with the brand, a consistent brand image built through advertising and public relations, and clear market positioning provides potential guests with the confidence to select Wharf Hotels’ over non-branded or less well known brands. Research shows that Niccolo and Marco Polo have significant recognition in both the long-haul and regional markets.

Should you wish to know more about potential development opportunities with Wharf Hotels, we welcome your enquiry to:

Ms. Lucinda Chan - Vice President, Finance and Business Development

Wharf Hotels Management Limited
5/F, Marco Polo Hongkong Hotel, 3 Canton Road, Harbour City, Kowloon, Hong Kong SAR, China

development@wharfhotels.com