Career Opportunities

Responsibility

• Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish a rapport with guests maintaining good customer relationships.
• Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Ensure to achieve the monthly and annual personal target and the outlet's revenue.
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Evaluate local, national and international market trends, vendors and other hotel / restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Oversee the punctuality and appearance of all RB&E colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Encourage colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Perform the function of cashier and responsible for cashiering procedure.

Qualifications

• University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 
• 1 years related experience or an equivalent combination of education and work-related experience.
• Tactful with good interpersonal & communication skills.