Career Opportunities

Responsibility

• Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assist to improve productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
• Assist the RB&E department to achieve the monthly and annual personal target and the outlet’s revenue.
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Communicate on daily operations and quality control with kitchen closely.
• Oversee the punctuality and appearance of all Food and Beverage colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.

Qualifications

• University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 
• At least 2 years working experience on the same position in RB&E.
• Mature, independent, tactful with good interpersonal & communication skills.