Career Opportunities

Responsibility

• Check guests in and out courteously and efficiently to ensure a pleasant experience.
• Greet and send off arriving and departing guests at the front desk and lobby, including those on the executive floor.
• Inspect VIP rooms before guest arrival, escort guests to their rooms, and introduce hotel facilities.
• Maintain good communication with in-house guests to understand their preferences and dislikes, record them in guest profiles, and assist guests in resolving issues.
• Ensure all guest inquiries and requests are addressed promptly, warmly, and helpfully.
• Stay informed about daily guest situations and dining activities to provide high-quality service and respond to guest requests.
• Participate in various front desk tasks, identify and report any issues encountered during work.
• Conduct daily phone follow-ups with in-house guests, collect feedback, and take timely follow-up actions to enhance guest satisfaction.
• Review membership points redemption bookings and accommodation details for special needs (e.g., birthdays, anniversaries, wedding stays, family stays), creating "satisfaction and surprises."
• Perform other duties as required by leadership.

Qualifications

• Education:  College or above    
• Experience: More than 1 year working experience in the same position.
• Others:  Be familiar with the computer operating system in the hotel front desk, and have a strong sense of responsibility and dedication to work.