Career Opportunities

Responsibility

• Be well informed about the various tasks of the subordinated colleagues, manage, and supervise them accordingly.
• Check the shift handover record to understand the matters handed over by the previous shift and be responsible for handling them.
• Supervise the work of team members to ensure that they provide prompt service with a cordial attitude upon arrival and departure from the lobby, and give customers the treatment they deserve to ensure maximum customer satisfaction.
• Supervise team members to ensure repeat and VIP customers receive special treatment and service.
• Be able to make appropriate room arrangements, give priority to customers' accommodation, and coordinate with the Housekeeping department to make other arrangements if necessary.
• Arrange arrival and departure groups, ensuring that all arrangements are made according to the "Group guidelines".
• Ensure that all daily reports and statistics are prepared in accordance with management requirements.
• Monitor financial operations, including cash and credit card transactions, ensuring accounting precision and fund safety.  
• Guarantee the operational readiness of all front office equipment.  
• Facilitate occupational training for front desk colleagues to maintain quality customer service.
• Complete other tasks assigned by superiors.

Qualifications

• Education: College or above    
• Experience: More than 1 year working experience in the same position.
• Others: Have a good sense of service, team spirit and good communication, coordination and adaptability.