Career Opportunities

Responsibility

• Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Oversee the preparation and update of individual Departmental Operations Manuals.
• Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Ensure that minimum brand standards have been implemented.
• Embrace all the standard of Niccolo Hotels Global expectations.

Qualifications

• University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent.
• At least 2 years working experience on the same position in F&B.