Career Opportunities

Responsibility

• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Greet customers and seat guests accordingly.
• Compute bill according to items consumed by guests.
• Present checks/ bill showing relevant consumption and make change, cash checks, and issue receipts to guests.
• Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

Qualifications

• Junior college or higher education.
• 1 years related experience or an equivalent combination of education and work-related experience.