Career Opportunities

Responsibility

• Check team members’ grooming and attendance; chair pre-shift briefings to assign daily tasks, highlight event priorities, and outline recommendations for beverages and set menus. Patrol the full workflow including pre-opening preparation, in-service delivery and closing procedures. Monitor staff on service sequence, order taking, product delivery and cleaning work, and rectify non-standard practices promptly to maintain consistent service quality.
• Conduct regular rounds in service areas and monitor guest experience; support on-site reception for VIP guests. Handle general guest enquiries, feedback and complaints during the shift, and carry out service recovery. Escalate issues beyond your authority to Lobby Lounge supervisors immediately to maintain positive guest relations and enhance guest satisfaction.
• Verify stock availability of beverages, tableware and consumables at the start of the shift. Complete beverage stocktaking and consumption records at shift end. Report low-stock, short-dated and damaged items. Strictly control material wastage and follow cost-saving guidelines. Inspect the cleanliness and safety of bar equipment and glassware; report faults immediately once identified.
• Allocate duties for on-duty staff rationally and deploy manpower flexibly during peak hours. Coach new joiners and junior service colleagues on practical job skills and demonstrate standard service procedures. Document staff performance during the shift and raise concerns to superiors. Foster a positive team atmosphere on duty.
• Accurately fill in shift sales records, handover logs and guest feedback journals. Report shift revenue, on-site issues and incidents to supervisors on time. Collaborate with Front Office, Back of House, Engineering and other departments to ensure seamless operation of the Lobby Lounge.
• The department reserves the right to amend or supplement this job description if necessary. Perform any other reasonable duties as assigned.

Qualifications

• Minimum Education: Secondary Technical School / High School or above 1–2 years of relevant supervisory experience in 4- or 5-star hotels.
• Familiar with all service procedures of the Lobby Lounge and hotel SOPs; possess basic product knowledge of cocktails, coffee, tea beverages and afternoon tea sets. Able to independently lead the team to complete all shift operations and identify and resolve common guest issues appropriately.
• Strong on-site execution, communication, coordination and service awareness. Keen observation, quick response and good emergency handling capability. Able to work rotating shifts, night shifts, weekends and public holidays. Team management mindset with patient coaching skills.
• Basic oral English proficiency is preferred. Proficient in completing various shift reports, using POS ordering systems and basic office software.